Technical support and assistance
Presentation and testing
In addition to the purchased products, we offer the possibility of training for your employees and colleagues. The price includes the arrival of technicians, training time, which varies significantly according to the application, processed materials and qualification of employees. The training consists of a theoretical part and a practical part, where it is possible to practically test the collected theory and thus connect the acquired information in the experience of the device. The follow-up training service is telephone support, which we call customer service, so even if you come up with additional information after the training or you need professional advice, we will be happy to advise you and pay attention to you.
Calibration of laboratory instruments
For all our products, we offer you the option of a technician's assistance, who will help you by phone in setting your parameters. Thanks to decades of experience, we know what pressure is being exerted on the speed of restarting lines and machines. In many cases, there is no time to deal with thorough settings and look in the manuals, and only the necessary parameters necessary for the operation of the machine or equipment are set. And this can cause the device to malfunction and not meet your expectations of our product. That is why we offer you help in setting up our products and making sure that the set parameters are correct and the possibility to continue your work without any worries, which is the essence of your investment.
Calibration of pressure sensors
We offer you a presentation of all our products directly at your place and free of charge. We are of the opinion that the most important thing is genuine customer satisfaction. And only the customer, who sees how the device works, how it is operated and what results it brings, can assess whether this device is what he imagined or find that he really needs something completely different. And that's exactly what we offer you, the opportunity to master the planned technology before purchasing it. In addition, we know from more than 30 years of experience that what the customer often thinks he needs and is often completely different with your investment and is pleasantly surprised that he does not need the required configuration and saves money for other development or saves these resources thanks to information and the knowledge they gain during the presentation.
Installation of systems and equipment
If you are not sure about the installation, we offer you the option of the arrival of a service technician, who will carry out professional connection and instruction of operators on how to handle the device so that everything works as it should. A very important and often underestimated issue is the installation, which is key to the function and proper operation of the entire system.
We provide services for the smooth operation of Dynisco devices throughout their involvement in production. Our cooperation can start already in the phase of selecting a supplier of polymer technologies through a presentation made directly in your facility, during which we will introduce the equipment to you. Subsequently, we will professionally install it for you and train your staff with the staff. Training for newly acquired equipment is free and will last as long as needed.
As part of the normal operation of Dynisco products, we will provide you with regular maintenance and professional calibration in connection with an accredited metrology laboratory, and we will perform ITT measurements for the LMI 5000 plastometer. Should any problems or questions arise, we are ready to help you with the online support available for new and existing customers.