Technical support
Technical Support is fully available from Monday to Friday: 7:00 - 17:00
Technical Support
We offer technical support and service within 48 hours of reporting an issue. In most cases, our technicians can resolve the issue on-site; however, if the situation does not allow for an on-site fix, they are equipped with a replacement device to exchange for the faulty or damaged one. They will show you how to handle the new device and ensure it is restored to its original state after the replacement. We provide several technical support options for our customers. Please choose the one that best suits your needs.
How Can We Help You?
Our technicians are ready to assist you at any time with setup, configuration, calibration, or connecting indicators, controllers, and other devices via phone, video call, screen sharing, email, or virtual reality (Assist AR). The choice of communication method depends entirely on your preference and the available options in a given situation. Before contacting support, please have your product configuration codes ready.
Telephone Assistance
Telephone technical support is designed to resolve technical issues when using our products and services. With our technical support representatives, you will receive high-quality and efficient help to quickly address your problem. We are available during business hours, and if you encounter a problem outside these hours, we can arrange for emergency technical assistance.
Remote Assistance
Are you experiencing technical difficulties with a device connected to your computer? No problem! Download our free TeamViewer QuickSupport program, and we will take care of the rest. We will resolve any issue quickly and effectively, whether it involves updates, changes to your computer, or other technical challenges. With our support, you can stay in control and focus on your work.
On-site Support
If an unexpected situation arises and remote support is no longer sufficient, do not hesitate to contact us. Our professional technicians, who have many years of experience in the field, will resolve your issue directly on-site. If necessary, we have spare parts on hand and will use them immediately to repair your device. If on-site repair is not possible, we will provide you with a replacement device so you can continue working without unnecessary delays.
Electronic Assistance
We provide electronic support, including phone calls, sharing support materials via email, and assistance through video calls (Facetime, Viber, WhatsApp). Our website also contains useful video tutorials that guide you step by step on how to address technical issues. Whether you are a beginner or an advanced user, you can rely on our expertise.
Virtual Reality
With the TeamViewer Assist AR application, we can see what you see and provide assistance in resolving technical issues anywhere in the world—whether you are using a tablet, a mobile phone, or even virtual reality headsets. Simply download the app for iOS, Android, HoloLens, or smart glasses, and we will take care of the rest.
Shipping to Us
If the situation is not urgent and you do not require immediate repair, you can send the product to us by mail or courier. Once we receive it, we will handle your device with the utmost care and expertise. Please note that shipping may slightly extend the total repair time.
Dear Customers,
We are here to assist you with any inquiry, suggestion for improvement, or issue you may have. Our goal is to provide professional services and work together to find the best solutions. Please contact us through this form. Your message is important to us, and you can count on a prompt and efficient response. Customer satisfaction is our priority. We look forward to successful cooperation.
Field Service Technician
Jan Šimurdakontaktní QR kód
Tel.:+420 571 647 310
Mobile: +420 773 616 601
E-mail: simurda@azurr-tech.cz