Technical support
Technical Support is fully available from Monday to Friday: 7:00 - 17:00
Technical support
We offer technical support and servicing within 48 hours of reporting a problem. In most cases, our technicians can fix the issue on-site, but if the situation doesn't allow for it, they are equipped with replacement equipment that they will exchange for the faulty or damaged one. They will teach you how to handle the new device and ensure that it is restored to its original state after the replacement. We provide several options for technical support to our customers. Choose the one that suits you best.
How can we help you?
Our technicians are ready to assist you at any time with setting and configuration, calibration or connection of indicators, controllers and other devices via phone, video call, shared screen, email or virtual reality (pilot). It only depends on you which method of communication you prefer and what is available in the current situation. Please prepare the product configuration codes before contacting support.
Phone assistance
Technical support over the phone is intended to help with any technical issues when using our products and services. With our technical support representatives, you will receive high-quality and efficient assistance that will help you quickly resolve your problem. We are available during working hours, and if you have a problem outside of working hours, we can arrange emergency technical assistance with you.
Remote assistance
Are you experiencing technical issues with your device connected to your computer? No problem! Download our free TeamViewer QuickSupport program and we'll take care of the rest. We'll quickly and efficiently solve any problem, whether it's updates, changes to your computer, or other technical issues. With our help, you'll have everything under control and can focus on your work.
On-site support
If an unexpected situation arises and remote support is no longer sufficient, don't hesitate to contact us. With our professional technicians who have years of experience in the field, we will take care of solving your problem directly on-site. If replacement parts are needed, we have them available and will use them immediately to repair your device. In case the repair is not possible on-site, we will provide you with a replacement device so that you can continue working without any obstacles.
Electronic assistance
We provide electronic support, including phone calls, sharing support materials via email, and the option of help through video calls using apps such as Facetime, Viber, or WhatsApp. Our website contains useful video tutorials that show you how to easily solve your technical issues. Technical support is ready to assist you regardless of whether you are a novice or advanced user in technology. You can rely on our help to quickly solve your problems.
Virtual reality
With the TeamViewer Assist AR app, we're able to see what you see and provide you with assistance for your technical problems, anywhere in the world and on any device - it could be your tablet, mobile phone, or even virtual reality glasses and helmets. With our visual support provided through virtual reality, we're able to help solve your technical issues just as if we were right there with you. Simply download TeamViewer AssistAR for iOS,
Android, HoloLens or Smart Glasses and we'll take care of the rest.
Shipping to us
If the situation is not urgent and you do not need your device repaired as soon as possible, we have another option for you - you can send the product to us by post or courier and we will take care of its repair. Of course, you have to consider a longer period of time, which includes transportation to us and back to you. However, you can be sure that we will take care of your device with the utmost care, and our experts will ensure that it is repaired in the shortest possible time.
Dear customers,
We are here to assist you with any inquiry, suggestion for improvement, or issue you may have. Our goal is to provide professional services and work together to find the best solutions.
Please contact us through this form. Your message is important to us, and you can count on a prompt and efficient response. Customer satisfaction is our priority.
We look forward to a successful collaboration.