Training and service
Along with purchasing our products, we offer training opportunities for your employees and colleagues. The length of time required for training can vary significantly depending on usage, equipment, and the qualifications of the employees. The training consists of both theoretical and practical parts, where theoretical knowledge can be verified and linked with practical experiences.
Subsequent to the training, telephone support, which we refer to as customer service, is available. So even if further questions arise after the training or you need expert advice, we will be happy to assist you.
Where does the training take place?
Training usually takes place at the customer's site where the equipment or system is installed. In the case of laboratory equipment, analytical balances with a minimum accuracy of 0.000 g must be available. In this case, we first focus on the description of the device and the theoretical preparation of the operator. Then we proceed to practical training, where we perform tests, demonstrate programming and compare measurement results with polymer material certificates. Finally, we teach individual users to manually work with the equipment to make sure they understand it and verify that the operator is working with the system correctly. The maintenance and cleaning of the device is also an important part of the course. The final part of the training is answering all questions and a final discussion.
For more extensive systems, such as continuous quality control of production through online systems, the training is more personalized and depends on the customer's system readiness. The system cannot be trained and operated without stable operation. These trainings last longer than laboratory equipment training.
What is the time required for the training?
The time required for training on laboratory equipment is typically between 2 to 4 hours. These hours can vary depending on the operator's experience, the processed materials, and the equipment provided. Some systems are automated and others are manual, and the time required for an automated system can vary significantly from a manual system depending on the operator's skills. The training is not completed until the trainer is confident that the equipment is being operated correctly and the results have a meaningful character. If the customer does not understand the system, training is not terminated until reliable operation with the equipment is achieved.
How to achieve the best results?
This is a laboratory instrument, meaning it is crucial for the operators who will be working with the device to understand the context of their work and perform it with utmost care. If a large number of operators are to be rotated among the systems, considering automating the system is advisable. Technical support is available to all of our customers, capable of advising the operators on both technical issues and rheology.
How is the course outline created?
The content of the course is created based on the standards for the given equipment. The process is standardized to match the specifications of the equipment. The training will take you through all aspects of using this technology, from the theoretical foundations and connections to practical aspects such as maintenance and consequences of usage. This way, we ensure that you will have a comprehensive understanding of all aspects of using the equipment.